運送政策

Effective Date: 5 June, 2023

  1. Shipping Methods

We offer the following shipping methods for domestic and international shipments:

  • Standard Shipping: Estimated delivery time is 15 - 30 business days.
  • Expedited Shipping: Estimated delivery time is 7 - 14 business days.
  • Overnight Shipping: Estimated delivery time is 3 - 5 business days.

Please note that delivery times are estimates and may vary based on factors beyond our control, such as weather conditions or customs delays.

  1. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping charges will be displayed during the checkout process before the payment is finalized.

We may offer free shipping promotions for orders that meet specific criteria, such as a minimum order value or participation in a loyalty program. Such promotions will be clearly communicated on our website.

  1. Delivery Time

The estimated delivery time for each shipping method is provided for informational purposes only. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates or times.

  1. Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Tracking information is also accessible through our website's order tracking page.

  1. International Shipping

For international shipments, additional charges may apply, including customs duties, taxes, or brokerage fees. These fees are the responsibility of the customer and may be collected upon delivery by the local customs authority. Please check with your local customs office for more information on potential fees or import restrictions that may apply to your order.

  1. Returns and Exchanges

For information regarding returns and exchanges, please refer to our separate Returns and Exchanges Policy.

  1. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@apolo.hk.